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Direct Energy reviews
Overall SaveOnEnergy score | 3.5/5 |
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Customer service | 3/5 |
Online accessibility | 5/5 |
Plan options | 2.3/5 |
SaveOnEnergy has 20 years of experience working with various top-tier providers in deregulated markets. Because there are dozens of providers, hundreds of plans, and constantly changing rates, our reviews are not based on first-hand experience. We encourage customers to do their own research, compare multiple plans, and consider their individual priorities when choosing which provider is the best fit for them.
(Ratings updated 02/28/2024)
- PUC complaint score
- Google reviews score
- Satisfaction guarantee
- Option to cancel and/or change service options
- Years in business
- Online bill pay
- Access to usage trends & alerts
- Order options
- Pricing info & transparency
- Contract lengths
- Renewable plan options
- Serviceability
Learn more about how deregulated energy works
Direct Energy FAQs
Direct Energy offers fixed- and variable-rate plans for residential customers. It also offers commercial energy plans for small businesses. Some of its plans include 100% renewable energy and free Amazon Prime membership.
Direct Energy may require a deposit if you don’t meet specific credit score requirements. You’ll receive your deposit back after 12 months of consecutive on-time payments. If you’d prefer to avoid a deposit, you can explore no-deposit energy options on our marketplace, such as a prepaid plan from Direct Energy.
Direct Energy charges an ETF for canceling fixed-rate plans before the end of your contract. Customers who move outside of Direct Energy’s service area can have this fee waived.
Direct Energy offers a variety of energy plans, and there’s not one plan that’s best for everyone. Instead, picking the best energy plan will depend on your energy usage habits and plan preferences.